Refund policy
Returns and Refunds Policy
At Savage Boho Studio, your satisfaction is our priority. Each piece of jewellery is handmade with care and intention. Please review our returns and refunds policy below to ensure a smooth shopping experience.
Change of Mind
We do not offer refunds or exchanges for change of mind. Please choose carefully before placing your order.
Allergies or Skin Reactions
If you experience an allergic reaction or skin sensitivity to your jewellery, we are happy to offer a refund.
- Conditions: The item must be returned to us in its original condition and packaging within 21 days of delivery.
- Return Shipping Costs: We will cover the cost of return shipping for cases of allergic reactions to ensure your experience remains hassle-free.
Damaged Items on Arrival
If your jewellery arrives damaged, please contact us within 7 days of delivery with photographs of the damage.
- We will replace the item or offer an exchange at no additional cost to you.
- If a replacement is unavailable, a full refund will be provided.
Custom and Personalised Orders
Custom or personalised orders are non-refundable unless the item arrives damaged or there is a fault with the product.
- For custom orders, we will send photos of the final design for your approval before shipping the item to ensure it meets your expectations.
Encourage Careful Choices
We encourage all customers to carefully review the photos and read the product descriptions thoroughly before placing an order. This helps ensure you are fully informed about the materials, size, and design of each piece.
Process for Returns
- Contact us at donna@savagebohostudio.com within the specified timeframe for your concern (21 days for allergies, 7 days for damages).
- Include your order number, a description of the issue, and photos if applicable.
- We will provide you with a return shipping label (if eligible) and instructions for returning the item.
- Ship the item back to us at the following address:
Savage Boho Studio
c/o Donna Joy Usher
2/41 Ninth Ave
Maylands, WA, 6051, Australia - Once we receive and inspect the returned item, we will process your refund, replacement, or exchange.
Additional Notes
- Refunds will be issued to the original payment method within 7 business days after we receive the returned item.
- Shipping costs for the original order are non-refundable, except in cases of allergic reactions or damaged items.
- Items returned to us without prior approval may not be eligible for a refund or exchange.
We’re committed to creating jewellery that brings you joy and connection. If you have any questions or concerns, please don’t hesitate to reach out to us.